Shipping policy

Shipping Policy – SCRUBEXA

At SCRUBEXA, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping process in line with standard eCommerce practices in the UK and USA.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays)

  • Once your order is processed, you will receive a confirmation notification

2. Shipping Time

Estimated delivery times:

  • Pakistan: 3–7 business days

  • International Orders: 7–15 business days

Please note that delivery times may vary depending on your location, courier services, and external factors.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on your location and order size

  • We may offer free shipping promotions on selected products or orders

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number

  • You can track your order status through the courier service provided

5. Delays & Issues

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • High order volumes or holidays

SCRUBEXA is not responsible for delays caused by third-party couriers, but we will assist you in resolving any issues.

6. Incorrect Address

  • Customers are responsible for providing accurate shipping details

  • If an incorrect address is provided, we are not responsible for failed deliveries

  • Additional charges may apply for re-shipping orders

7. Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours with proof (photos/videos)

  • In case of lost packages, we will coordinate with the courier to resolve the issue

8. International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees (if applicable)

  • Delivery times for international orders may vary due to customs processing

9. Order Cancellations

  • Orders can only be cancelled before they are processed or shipped

  • Once shipped, orders cannot be cancelled

10. Contact Us

For any shipping-related questions or concerns, please contact our support team with your order details.

SCRUBEXA aims to provide a reliable and transparent shipping experience so you can shop with confidence.